Always Events® White Paper:
Creating an Optimal Patient Experience
Picker Institute has embarked on a new initiative aimed at significantly elevating the standard for the optimal patient experience in healthcare organizations throughout the United States. The new standard establishes an expectation that certain elements of the patient experience should happen for all patients all of the time. Always Events refer to aspects of the patient experience that are so important to patients and families that healthcare providers should always get them right. This refreshing focus on the positive is one of the program’s greatest strengths.
This paper describes the rapid evolution of the Always Events initiative, highlights the unique features that distinguish this program, and provides guidance on how organizations can begin using Always Events today to improve the patient experience and to support a culture that continuously views care through the patient’s eyes.
Click here to read the first Always Events® White Paper: Creating an
Optimal Patient Experience.
Always Events® White Paper: Always Events for Communication and Care Transitions- Idea Guide.
The healthcare system is beginning to return to its roots in patient- and family-centered care. The vast majority of today’s healthcare leaders recognize patient-centered care as a priority, but a sincere desire to improve is often thwarted by seemingly insurmountable barriers, not the least of which is deciding where to start. Innovations occur every day, but dissemination of these practices is limited. Patient-centered care is undoubtedly improving, but far too slowly. A new approach is necessary to galvanize rapid widespread improvement.
This idea guide is one of those resources. It highlights some of the tools developed and preliminary lessons learned by the organizations that have received grants to implement one or more Always Events. It also describes ways that any organization with an interest in improving the patient experience can get involved. A companion paper, Always Events®: Creating an Optimal Patient Experience‛ describes the evolution of the program.
Click HERE to read the Second Always Events® White Paper: Always Events for Communication and Care Transitions- Idea Guide.