Organization/Institution: PFCC Innovation Center at University of Pittsburgh Medical Center
Principal Investigator(s): Anthony M. DiGioia, III, M.D.
Project Title: Trauma Team Texting and Guardian Angels
- Always let the patient be the center of the care team… Care Team Twittering
- Always keep patients and family members informed… “Guardian Angels”
- Always know the discharge plan and beyond… Transitions in Care Experiences
Overview: Trauma Services and the Transplant Programs at UPMC have incorporated the PFCC Methodology and Practice (PFCC M/P) in their care delivery approach. The PFCC M/P approach enables Care Givers to deliver truly exceptional care experiences by refocusing existing resources through a six step process that brings patients and families directly into co-designing care delivery improvement. PFCC M/P will serve as the means by which the 2 always events will be incorporated, monitored, evaluated, disseminated, and accelerated locally and nationally so that accurate communication takes place in real time and transitions in care are seamless.