Always Events: Jennie Chin Hansen

Jennie Chin Hansen, RN, MS, FAAN. CEO American Geriatrics Society

In March 2011, Picker Institute launched the Always Events℠ initiative to identify experiences that should always occur when patients and families interact with the healthcare system. Leaders in patient-centered care have been deeply involved in developing the program. Jennie Chin Hansen, CEO of the American Geriatrics Society, discusses the concept here.

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