Always Events Discussion
Jerod M. Loeb, Ph.D., Executive Vice President, Division of Healthcare Quality Evaluation, The Joint Commission
In March 2011, Picker Institute launched the Always Events℠ initiative to identify experiences that should always occur when patients and families interact with the healthcare system. Leaders in patient-centered care have been deeply involved in developing the program. Jerod M. Loeb, Ph.D.,executive vice president for the Division of Healthcare Quality Evaluation at The Joint Commission, discusses the concept here.