Always Events: Health Care For All

Patients and Families Improving Hospital Discharge

Health Care For All
Patients and Families Improving Hospital Discharge
Principal Investigator:
Deborah Wachenheim

Health Care For All (HCFA) has joined together with the Massachusetts Coalition for the Prevention of Medical Errors (MA Coalition) to bring the patient and family voice into improving the hospital discharge process in order to decrease preventable readmissions and improve health and quality of life postdischarge. The project will result in a process where those being discharged (and their caregivers) and those managing the discharge have a full and shared understanding of the patients’ needs, abilities and access to assistance post-discharge. As a result, the capacity of Massachusetts’ hospitals to listen to consumers will increase, as will the level of consumer engagement with hospitals as they work together to design a consumer-centered discharge process. This project will: 

  • Facilitate smooth discharges from hospitals to home;
  • Improve the health care delivery system by reducing the number of preventable readmissions;
  • Increase understanding of the concerns of patients and families by opening channels of dialogue on the topic of discharges through the hospital PFAC and patient and family involvement in the STAAR team improvements;
  • Encourage the adoption of practical changes needed to facilitate a more patient-centered approach by developing best practices for the discharge process in response to the needs of patients and caregivers; and
  • Improve the communication between patients and providers by offering models of effective listening and responsiveness to meet the needs of patients and families

Health Care For All Strategies for Improving Hospital Discharge


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